Shipping & Returns
***SHIPPING DELAY UPDATE***
Our carriers are currently experiencing delays. Packages are taking a little longer than normal to be delivered. We will update you when your order ships. For more information on how severe weather is impacting shipping in your area, click here: FEDEX, UPS, USPS
Please allow 2-3 business days for our team to process your order once credit card authorization and verification have been obtained. Once your order has been given to our carrier it will take an additional 8-12 business days for your order to be delivered to you. We promise you our jewelry is worth the wait!
Orders placed on Saturdays and Sundays will begin processing the following business day (excluding public holidays).
PLEASE NOTE: Shipping and processing for any personalized, engraved or pre-order items will take an additional 15-20 days.
Free ground shipping is offered within the contiguous United States only. This offer excludes shipments to Alaska, Hawaii, Puerto Rico and other U.S. territories
All orders are shipped via First Mile. The following shipping methods are in effect during this time:
- Ground: Will arrive in 10 to 14 business days
FINE JEWELRY AND ORDERS OVER $800
All Fine Jewelry orders or orders valued at over $800 are shipped via FEDEX and require a signature upon delivery.
APO/FPO/DPO MILITARY ADDRESSES
All shipments to APO, FPO, and DPO addresses are sent via USPS Parcel Select. Due to military handling time, delivery to some destinations may take up to 45 days.
MULTIPLE SHIPPING ADDRESSES
At this time, we can only ship to one address per order.
All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Melinda Maria is not associated with these fees. All fees are to be paid for by the customer at the time of delivery. Most countries calculate shipping charges, taxes, tariffs and duties at checkout and the customer owes nothing additional at delivery.
What do I do if my tracking update says "delivered" but I did not receive my package?
Melinda Maria shipments do not require a signature upon delivery, except those sent via FedEX with fine jewelry. While all shipping carriers are experiencing an unusually high volume of orders, we will do everything we can to make sure you get your product. If you receive a “delivered” message from our carrier but do not receive your package, please contact the carrier after you’ve checked the entire premise of your home. If you are not able to track down your package through the carrier, our store policy will allow us to either reissue your order or offer you store credit within 14 days of the scheduled delivery date.
Here at Melinda Maria we believe that life is too short to wear boring jewelry and we are almost positive that you will be happy with your purchase. If in the unlikely event that you are not happy, we accept returns on all unworn items within 30 days of your purchase. We extend free returns to unsatisfied customers within 7 days of delivery of your order.
PRODUCT NOT AVAILABLE FOR RETURNS
Earrings, sale items, custom items, personalized and engraved items are not eligible for returns or exchanges
Who doesn’t love a good sale?! We always try to offer the best discounted price on our sale items and because of this, all sale items are final sale. Please make sure to read all product detail on sale items before purchasing.
Melinda Maria is happy to honor a price adjustment on items that are full price and currently in-stock within 72 hours of the retail purchase. Price adjustments are not honored during holiday promotions such as Black Friday or Cyber Monday. We do not honor price adjustments on final sale items or items that were purchased with another promotional discount. To obtain a price adjustment, please send an email to
email@example.com within 3 days of your order date. If your order is eligible we will refund the difference to the payment form used during this purchase.
GIFT WITH PURCHASE
If you are returning an order that included a free gift with purchase, we require that the free gift is returned as well. If the free gift is not returned with the order then we will adjust the return amount in retail dollars of the gift.
THE MELINDA GUARANTEE
We want you to be 100% satisfied with all of your Melinda Maria purchases and Melinda provides 2 year warranty of each piece. If for whatever reason your Melinda Maria piece is damaged or breaks during normal wear due to a defect in material or workmanship, we will repair it at no cost or give you a product of equal value if we no longer carry that product. Please contact firstname.lastname@example.org for more information.
We are happy to offer Free Returns at Melinda Maria!
If you are not fully satisfied with your purchase from melindamaria.com, Melinda Maria Designs will accept returns for either an exchange/store credit or a full refund within 30 days from the delivery date, with the exception of earrings, engraved items and sale items. All Earrings are FINAL SALE. All items under "SALE" collection are FINAL SALE.
Any items that were personalized with engraving are also excluded from returns, with the exception of any error on behalf of Melinda Maria or where the item may be faulty.
No refunds or exchanges will be permitted after 30 days from the delivery date.
Wholesale orders do not qualify for refunds. If wholesale items are returned, ONLY store credit or exchanges will be issued.
Any items that have a quality defect as reported by the customer will be excluded from the above policies.
To process a Return:
- If you would like to make a return, please follow the steps noted below.
- Visit https://melindamaria.myreturnscenter.com/ and complete for form with your order number and details. If within 30 days from the delivery date, please also indicate in your email if you would like a refund or an exchange.
- Our customer service team will respond to you in 24-48 hours with return authorization and a free return label.
- Please pack the items in the original box and append the label on the box. Ship your return and retain your receipt.
- Once we receive the return, we will inspect the product to ensure the returned items are in good condition and not damaged.
- If the inspection is passed, refunds will be processed immediately.
- To exchange an item, please contact email@example.com
Melinda Maria Designs is not responsible for returns that are damaged or lost in transit as a result of poor packaging or posting via your own methods/not utilizing the mailing label provided.
For refunds, the credit card used for the initial purchase will be refunded for the merchandise amount. Any shipping charges are not refundable. Please allow 3-5 business days except Federal holidays for the refund to post to your account depending on the credit card company's processing time.
What is the mailing address?
We are located at:
Melinda Maria Designs
740 North La Brea Ave
Los Angeles, CA 90038
*Our corporate office is not open to the public at this time.
Please note: Melinda Maria Designs does not accept returns directly for purchases made at our retail partners. Please return the item to your place of purchase and consult their customer service for more information on their refund/exchange policy.