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Shipping & Return Policies

 

SHIPPING

Please allow up to 3 business days for our team to process your order once credit card authorization and verification have been obtained. Once your order has been given to our carrier it will take an additional 3-5 business days for your order to be delivered to you. We promise you our jewelry is worth the wait! 

Orders placed on Saturdays and Sundays will begin processing the following business day (excluding public holidays).

PLEASE NOTE: Shipping and processing for any personalized, engraved or pre-order items may take up to an additional 15-20 days. 

Free ground shipping is offered within the contiguous United States only. This offer excludes shipments to Alaska, Hawaii, Puerto Rico and other U.S. territories

For more information on how severe weather is impacting shipping in your area, click here: FEDEX, UPS, USPS 

 

SHIPPING FAQ’s:

FINE JEWELRY AND ORDERS OVER $800

All Fine Jewelry orders or orders valued at over $800 are shipped via FEDEX and require a signature upon delivery. (this is not a current automation rule)

APO/FPO/DPO MILITARY ADDRESSES

All shipments to APO, FPO, and DPO addresses are sent via USPS Parcel Select. Due to military handling time, delivery to some destinations may take up to 45 days.

MULTIPLE SHIPPING ADDRESSES

At this time, we can only ship to one address per order.

INTERNATIONAL

All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Melinda Maria is not associated with these fees. All fees are to be paid for by the customer at the time of delivery. Most countries calculate shipping charges, taxes, tariffs and duties at checkout and the customer owes nothing additional at delivery.

What do I do if my tracking update says "delivered" but I did not receive my package?

Melinda Maria shipments do not require a signature upon delivery, except those sent via FedEX with fine jewelry. While all shipping carriers are experiencing an unusually high volume of orders, we will do everything we can to make sure you get your product. If you receive a “delivered” message from our carrier but do not receive your package, please contact the carrier after you’ve checked the entire premise of your home. If you are not able to track down your package through the carrier, our store policy will allow us to either reissue your order or offer you store credit within 14 days of the scheduled delivery date.

 

REFUND POLICY

Here at Melinda Maria we believe that life is too short to wear boring jewelry and we are almost positive that you will be happy with your purchase. If in the unlikely event that you are not happy, we accept returns on all unworn items within 15 days of your purchase. We extend free returns to unsatisfied customers within 7 days of delivery of your order.

Items Not Eligible for Return

Sale items, custom items, personalized and engraved items are not eligible for returns or exchanges

Sale Items

Who doesn’t love a good sale?! We always try to offer the best discounted price on our sale items and because of this, all sale items are final sale. Please make sure to read all product details on sale items before purchasing.

Need to Process Your Return?

We’ve partnered with Happy Returns, allowing you to return in-person at one of 2,600 locations across the country.

To start your returns process please click the button below:

Start Your Returns or Exchange

  1. Enter your order number and billing zip code.
  2. You will be presented with your order history. Just select the product you wish to return.
  3. Select a reason for the return and we will give you options for a direct exchange or full refund.
  4. Repeat steps 2 and 3 for each item you wish to return.
  5. Review and verify your selections and submit your return.
  6. After digitally submitting your return, you will be presented with 2 options on how to return your item(s).
    1. Return your item(s) in-person at a Happy Returns Location. Bring the item(s) you wish to return. That’s it! No box or receipt required. You will receive an immediate refund. Does it get any easier than that?!

      Find a Happy Returns Location near you.
      Find a Return Center
    2. Return your item(s) by Mail
      Print out the return shipping label and affix it to the original packaging and make sure that the products are in the same condition as when you received them.
      Once your return is received and scanned via mail, a credit will be made in the original form of payment within 7 days. Unfortunately, we cannot refund the original shipping charges. You will receive a confirmation e-mail once the return has been processed.

 

RETURNS FAQ’s: 

PRICE ADJUSTMENTS

Melinda Maria is happy to honor a price adjustment on items that are full price and currently in-stock within 72 hours of the retail purchase. Price adjustments are not honored during holiday promotions such as Black Friday or Cyber Monday. We do not honor price adjustments on final sale items or items that were purchased with another promotional discount. To obtain a price adjustment, please send an email to

support@melindamaria.zendesk.com within 3 days of your order date. If your order is eligible we will refund the difference to the payment form used during this purchase. 

GIFT WITH PURCHASE

If you are returning an order that includes a free gift with purchase, we require that the free gift is returned as well. If the free gift is not returned with the order then we will adjust the return amount in retail dollars of the gift. 

THE MELINDA GUARANTEE

We want you to be 100% satisfied with all of your Melinda Maria purchases and Melinda provides a 2 year warranty of each piece. If for whatever reason your Melinda Maria piece is damaged or breaks during normal wear due to a defect in material or workmanship, we will repair it at no cost or give you a product of equal value if we no longer carry that product. Please contact support@melindamaria.zendesk.com for more information. 

Please note: Melinda Maria Designs does not accept returns directly for purchases made at our retail partners. Please return the item to your place of purchase and consult their customer service for more information on their refund/exchange policy.