FAQs

What are your products made of? What plating do you use?

Our jewlery is nickel free and hypoallergenic;unless specified on a product page, generally our gold products are 18K gold plated over brass or our silver products are sterling silver plated. 

How do I know my ring size? 

We follow standard ring sizing. For further help, Live chat with our stylists between9am-6pm PST Monday - Friday

How do I know which chain length to order? 

Live chat with our stylists between9am-6pm PST Monday - Friday

What is the Melinda Guarantee? 

We want you to be 100% satisfied with all of your Melinda Maria purchases and Melinda believes in the lifetime quality of each piece. If for whatever reason your Melinda Maria piece is damaged or breaks during normal wear due to a defect in material or workmanship, we will repair it at no cost or give you a product of equal value if we no longer carry that product. Please contactcustomerservice@melindamaria.com for more information. 

What are my shipping options?
Please visit our Shipping & Returns page for details.

How do I request a refund or return?
Please visit our Returns Center!

How do I contact customer service?

Email:customerservice@melindamaria.com
Phone: (323)937-4591
Live Chat 
Hours: M-F 9am-6pm PST

Can I cancel my order?

You may cancel your order prior to receiving a tracking email.Please email ­­­orders@melindamaria.com with the subject heading as “Cancel Order [Your Name, Order Number].

Do you wholesale?

Yes, we love Wholesale accounts! We have a simple application for both domestic and international wholesalers that will take you 5 minutes to complete. For all other questions, please contact us at: wholesale@melindamaria.com.

How do I clean my jewelry?

We encourage our customers to avoid excessive contact with water, lotions, perfumes & chemicals will deteriorate the quality of the plating and semi-precious stones. This usually helps with preserving the life of your Melinda Maria Jewelry.

Can I swim / workout in my jewelry?

To maintain your jewelry’s shine we recommend removing all pieces before swimming or exercising. Protect the plating of your jewelry by avoiding contact with agents such as soaps, perfume, lotion, make-up and cleaning products as well. Always remember to wear rubber or metal safety backs with your earrings to prevent loss. 

What if I am missing items from my order?

Email us atorders@melindamaria.com with a description of the items missing from your order and your order number. We will get the missing item(s) to you as soon as possible. 

What if I entered the incorrect shipping address?

Contact our customer service team viaorders@melindamaria.com with your name, order number and updated shipping address as soon as possible. In the case that your order has not been shipped yet, we will update your shipping information. 

Can I make changes or adjustments to my order?

Unfortunately we are not able to make any changes or adjustments to orders after they are placed. However, we will gladly refund or exchange products within 30 days from the date of purchase. Once you receive your order, please contact us at orders@melindamaria.com to initiate the next steps. For more information visit our Shipping & Returns page

My order says delivered but I didn’t receive it. What do I do?

Sometimes UPS marks packages as delivered before it makes it to your doorstep, please allow an additional one to two business days for delivery. If you still have not received it, then please email us atorders@melindamaria.com.

How can I track the status of my order?

After you place your order you will receive an automated confirmation email with tracking information. As soon as your order ships, you will receive an email updating you on the delivery status with an associated tracking number. Please note: some carriers may not have tracking information available for up to 24 business hours after the order has shipped.

How do I become a part of the #MMGirls Commission program?

We’d love to consider you for our program! If you are interested, please DM us on Instagram at @melindamaria_jewelry or email us at

I would like to partner with Melinda. How do I get in touch? 

Please emailmarketing@melindamaria.com. We would love to hear from you!

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