Loyalty Program FAQs
What are your products made of? What plating do you use?
Our jewelry is nickel free and hypoallergenic; unless specified on a product page, generally our gold products are 18K gold plated over brass or our silver products are sterling silver plated.
How do I know my ring size?
We follow standard ring sizing. For further help, Live chat with our stylists between 9am-6pm PST Monday - Friday
How do I know which chain length to order?
Live chat with our stylists between 9am-6pm PST Monday - Friday
What is the Melinda Guarantee?
We want you to be 100% satisfied with all of your Melinda Maria purchases and Melinda believes in the 2 year warranty quality of each piece. If for whatever reason your Melinda Maria piece is damaged or breaks during normal wear due to a defect in material or workmanship, we will repair it at no cost or give you a product of equal value if we no longer carry that product. Please contact
firstname.lastname@example.org for more information.
What is Melinda's BFF Pricing?
We want to make sure that fine jewelry is accessible to everyone. Instead of going through a traditional retailer which hikes up the prices of fine jewelry, we are selling exclusively to you. Melinda's BFF prices are already applied to all MM Fine products on the site. You're welcome.
What are my shipping options?
Please visit our Shipping & Returns page for details.
How do I request a refund or return?
Please visit our Returns Center!
How do I contact customer service?
Hours: M-F 9am-6pm PST
Can I cancel my order?
You may cancel your order prior to receiving a tracking email. Please email email@example.com with the subject heading as “Cancel Order [Your Name, Order Number].
What do I do if my tracking update says "delivered" but I did not receive my package?
Melinda Maria shipments do not require a signature upon delivery, except those sent via FedEX with fine jewelry. While all shipping carriers are experiencing an unusually high volume of orders, we will do everything we can to make sure you get your product. If you receive a “delivered” message from our carrier but do not receive your package, please contact the carrier after you’ve checked the entire premise of your home. If you are not able to track down your package through the carrier, our store policy will allow us to either reissue your order or offer you store credit within 14 days of the scheduled delivery date.
Do you wholesale?
Yes, we love Wholesale accounts! We have a simple application for both domestic and international wholesalers that will take you 5 minutes to complete. For all other questions, please contact us at: firstname.lastname@example.org.
How do I clean my jewelry?
We encourage our customers to avoid excessive contact with water, lotions, perfumes & chemicals will deteriorate the quality of the plating and semi-precious stones. This usually helps with preserving the life of your Melinda Maria Jewelry.
Can I swim / workout in my jewelry?
To maintain the gorgeous unprecedented thick layer of real 18 karat gold or sterling silver we recommend removing all pieces before swimming or exercising; with that being said, swimming or exercising here and there with your jewelry on will not damage it. We also have an amazing 2 year warranty on ALL jewelry; that’s how confident we are in our superior quality of Melinda Maria pieces.
What if I am missing items from my order?
Email us at email@example.com with a description of the items missing from your order and your order number. We will get the missing item(s) to you as soon as possible.
What if I entered the incorrect shipping address?
Contact our customer service team via firstname.lastname@example.org with your name, order number and updated shipping address as soon as possible. In the case that your order has not been shipped yet, we will update your shipping information.
Can I make changes or adjustments to my order?
Unfortunately we are not able to make any changes to the product in an order after it is placed. However, Melinda Maria is happy to honor a price adjustment on items that are full price and currently in-stock within 72 hours of the retail purchase. We do not honor price adjustments on final sale items or items that were purchased with another promotional discount. To obtain a price adjustment, please send an email to email@example.com within 3 days of your order date. If your order is eligible we will refund the difference to the payment form used during this purchase.
My order says delivered but I didn’t receive it. What do I do?
Sometimes UPS marks packages as delivered before it makes it to your doorstep, please allow an additional one to two business days for delivery. If you still have not received it, then please email us at firstname.lastname@example.org.
How can I track the status of my order?
After you place your order you will receive an automated confirmation email with tracking information. As soon as your order ships, you will receive an email updating you on the delivery status with an associated tracking number. Please note: some carriers may not have tracking information available for up to 24 business hours after the order has shipped.
How do I become a part of the #MMGirls Commission program?
We’d love to consider you for our program! If you are interested, please DM us on Instagram at @melindamaria_jewelry or email us at
I would like to partner with Melinda. How do I get in touch?
Please email email@example.com. We would love to hear from you!