Melinda Maria Designs values its customers and respects their privacy. The Privacy Policies applies to personal information that we collect about you through our website. We will not sell, share or trade any information you supply to us with any other non-affiliated company or agency. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales.
If you are not fully satisfied with your purchase, Melinda Maria Designs will accept returns for either an exchange/store credit or a full refund within 14 days from the delivery date with the exception of sale items. All items under "SALE" collection are FINAL SALE and are ONLY eligible for store credit/exchange and NOT full refunds.
After 14 days from the delivery date, Melinda Maria Designs will accept returns subject to the following conditions.
1) All items can be returned for an exchange or store credit up to 30 days from the delivery date without any extra charges
2) All items returned for a refund after 14 days from the delivery date will be subject a $10 restocking fee and this is only up to 30 days from the delivery date.
3) No refunds or exchanges will be permitted after 30 days from the delivery date.
Any items that have a quality defect as reported by the customer will be excluded from the above policies.
If you would like to make a return, please follow the steps noted below.
1) Email us at email@example.com with your order # and indicate the reason for your return. Please also indicate in your email if you would like a refund or an exchange.
2) Our customer service team will respond to you in 24-48 hours with a return authorization (RA) number.
3) Please pack the items in the original box and write the RA number on the outside of the package. Melinda Maria Designs is not responsible for items damaged or lost in transit.
4) Ship your return with an insured mail service and retain your receipt.
5) Once we receive the return, we will inspect the product to ensure the returned items are in good condition and not damaged.
6) If the inspection is passed, refunds will be processed immediately.
- For exchanges, the replacement item will be shipped to you
- For refunds, the credit card used for the initial purchase will be refunded for the merchandise amount. Any shipping charges are not refundable. Please allow 3-5 days for the refund to post to your account depending on the credit card company’s processing time
All sales are final on permanently discounted or marked down merchandise. Sale or clearance items are NOT eligible for return or exchange.
We gladly honor one-time price adjustments on full-price merchandise within 7 days of the purchase if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. Prices are subject to change at any time. We reserve the right to cancel orders containing erroneous prices including those due to technical or administrative errors on our part.
We accept the following payment methods: Visa, MasterCard, American Express, and Discover. Checks and money orders are not accepted. For security purposes, please do not send cash or include your credit card number in any email communication.
Melinda Maria Design’s digital gift certificates may be used on purchases made through MelindaMaria.com.
Charging your Credit Card
All orders placed are charged to your credit card through our protected gateway and the orders are shipped per the processing times outlined in our shipping policy. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.
If your order is sent in multiple shipments, whether to the same or to different addresses, your credit card will be charged separately for each shipment.
Yes, we ship orders to many countries worldwide. We charge a shipping and handling fee of $50 - $75 depending on the country of destination.
Processing and Delivery Times
Orders are processed, shipped and delivered Monday – Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on weekends or on a national holiday, will be processed the following business day. Order processing time includes item selection, handling, packaging and shipping. While most orders are ready for shipping within 24 hours of placing your order, some orders take additional time. Please allow 48 hours for processing. All orders placed after 3:00 PM (PST) will begin processing the following business day. We reserve the right to hold orders for verification.
Orders that are placed for preorder items as noted on the website will be held and ship upon stock availability of the item. If you wish to cancel an order for a preorder item prior to the order shipping, please contact us at firstname.lastname@example.org for further assistance.
We will repair any items purchased through MelindaMaria.com. We may not be able to repair older pieces if components needed to repair them are unavailable. Please contact us for return authorization at: email@example.com.
By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use the site. We may update this Policy at our discretion and the most recent version shall be posted on this page immediately.
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. If you would prefer not to receive these promotional items, you may opt by clicking on the unsubscribe option at the bottom of our emails or by contacting us at firstname.lastname@example.org with “REMOVE” as the subject header.
We may collect non-personally identifiable information automatically through the use of ‘cookies’, such as IP address, operating system and browser type. This is statistical data about how you browse the website. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive used to collect information about the activities on the website. These cookies provide statistical data that helps us to improve our website and deliver better and more customized services. Cookies do not contain any personally identifiable information such as your name, address or any financial information. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features.
All order information sent to MelindaMaria.com is encrypted. We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us using our website. We protect your online transactions by using Secure Sockets Layer (SSL) technology. SSL encrypts your credit card number in transmission to our third party credit card processor. We do not store any credit card information on our servers. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.
To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock, the SSL is active and your information in secure.
Last Revision: July 8, 2016