*** 3/15/2020 DUE TO COVID-19 MELINDA MARIA HAS PUT IN EXTRA SAFETY MEASURES TO PROTECT OUR EMPLOYEES, SHIPPING CARRIERS AND CUSTOMERS, BEACAUSE OF THIS WE HAVE HAD TO CHANGE THE WAY WE PROCESS AND HANDLE ORDERS.
AT THIS CURRENT TIME WE ARE NOT ABBLE TO SHIP OUT WHOLESALE ORDERS AS PROMISED. THERE WILL BE A 2-4 WEEK DELAY IN SHIPPING OUT WHOLESALE ORDERS AT THIS TIME.
WE ARE ALSO EXPERIENCING HIGH VOLUME CALLS AND EMAILS AT THIS TIME. PLEASE EXPECT A 7 - 14 BUSINESS DAY RESPONSE IN EMAILS AND CALL BACK TIME.
WE PLAN TO BACK IN OUR HQ BY THE 2ND WEEK OF JUNE AND HOPE TO HAVE THINGS RESUME TO NORMAL. THANK YOU FOR YOUR CONTTINUED SUPPORT. WE HOPE YOU ALL ARE SAFE AND HEALTHY DURING THESE CRAZY TIMES. XOXO
Retailer General Terms of Agreement
We LOVE our wholesale customers and are always happy to share our products with new shops. Here’s the brief terms and conditions we have.
For first time customers of Melinda Maria we require a minimum order of $1,000 at wholesale value All re- orders must meet the minimum order requirement of $600 at wholesale value. In order to keep your Melinda Maria account active, we request that you spend a minimum of $3,500 annually at wholesale value.
We accept the following:
Melinda Maria requires all orders to be processed by Credit Card (MasterCard, Visa, Discover and American Express). Your credit card will be charged no more than 72 hours before the order is processed and shipped.
Melinda Maria does not offer COD on orders or displays
Melinda Maria does not offer Net Terms unless written confirmation is provided to you from a Melinda
Maria Employee or sales rep. In order to be considered to be an account on net terms you must meet an annually sales of $10,000 at wholesale value. Please contact your sales rep to request to apply for credit terms.
Shipping and Handling
Shipping is not included in the cost of goods. On all orders, freight will be charged on each invoice. Shipping charges will be calculated for each order based on ground shipping through UPS or FedEx. A minimum shipping charge of $25 will be applied. All orders will require a signature upon delivery. Please note all special shipping instructions below as well as on each order.
Melinda Maria has a no return policy on all merchandise. In the unlikely event that you receive a defective item, Melinda Maria will offer you a product exchange on the same or similar item or a credit note for future orders. Returns must be made in writing directly to Head Office at firstname.lastname@example.org within 7 days of delivery date quoting invoice number and reasons. No returns are acceptable without Melinda Maria’s prior approval and delivery instructions for transport. Shipping will be charged depending on the circumstances. For any goods returned as ‘unsuitable’ there is a re-stocking charge of 15% plus shipping chargeable to the retailer. Please email us with details of the product prior to returning it.
Damages and Defects
Please inspect all shipments immediately upon arrival. Please contact Melinda Maria customer service email@example.com within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
The Melinda Maria Guarantee
We want all of our customers to be 100% satisfied with all of their Melinda Maria purchases and Melinda believes in the lifetime quality of each piece. If for whatever reason your customers Melinda Maria piece is damaged or breaks during normal wear due to a defect in material or workmanship, we will repair it at no cost or give you a product of equal value if we no longer carry that product. Please contact firstname.lastname@example.org for more information.
Out of stock goods will be back-ordered and shown on your invoice. If back-ordered goods are in stock at the time of your next order they will be added to your order without duplication. Outstanding back-orders will be shown on each invoice. If you wish to cancel any back-order or not have back-orders listed at all, please inform us by checking the box below. Back Orders under $300 will be shipped on the same terms as outlined in shipping section above. Back orders over $300 no shipping charges will apply.
Please allow at least 2-14 days from the time of your order for completion of items. Larger orders may require more time. All orders must allow for a two-week shipping window.
Products or goods purchased from Melinda Maria shall only be sold at the manufacturer’s suggested retail price (MSRP). Melinda Maria has a suggested retail price for all items as listed on the order form online, of a 2.5x mark up. Discounts of any kind are not allowed without written permission from Melinda Maria head office. All items must not be sold at a lower price than the suggested retail price.
Retailer agrees to adhere to the Melinda Maria MSRP in USD. We reserve the right to change pricing in store or online without notice. Melinda Maria reserves the right to close any account that is selling through non- approved locations or channel’s and invoice the account for the buy-back of any merchandise found in unauthorized channels. The retailer agrees not to make any sales through an online channel unless approval from head office is provided in writing. Retailer agrees not to make any sales over the internet or through any third party online auction sites such as eBay, Amazon, Overstock or any other similar websites or third party unless given prior consent by Melinda Maria in writing. Ecommerce sales of Melinda Maria product requires prior written approval by Melinda Maria management. Please note: Melinda Maria reserves the right to Online DTC retail via cross-border shipping from owned ecommerce site(s) or direct relationships via its own Online partnerships into International territories without notice.
Retailer Displays and Merchandising Material
Melinda Maria provides branded retail displays free of charge for on orders $2,500 or more as a one-time offer only. If you have already received the branded displays previously or your order does not meet the minimum amount that qualifies you for a fee display, we offer branded displays for purchasing on the website. Only Melinda Maria product may be displayed on Melinda Maria fixtures and displays.